Last updated: 13 August 2026
At ElifShop.com, every order is packed and dispatched from our facility in Prayagraj, Uttar Pradesh. This policy explains how long that takes, what it costs, and what happens if something goes wrong.
1. Order Processing Time
Orders are verified, quality-checked, and dispatched within 2–3 business days of order confirmation.
Business days are Monday to Saturday, 10:00 AM – 7:00 PM IST. Sundays and national holidays are excluded. Orders placed after 5:00 PM are processed the following business day.
2. Delivery Timeline
Once dispatched, delivery typically takes:
- Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 business days
- Other cities and towns: 5–6 business days
- Remote areas, North-East states, Jammu & Kashmir, Andaman & Nicobar: 7–10 business days
Total time from order to doorstep is therefore usually 5–9 business days.
3. Made-to-Order and Wedding Collection Pieces
Items marked made-to-order, customised, or listed under our Wedding Collection require additional crafting time. These are dispatched within [[10–15]] business days, as each piece is prepared individually.
Hand-embroidered chikankari work cannot be rushed without compromising quality. If you need a piece by a specific date, contact us before placing the order and we will confirm feasibility in writing and we will confirm feasibility in writing.
4. Order Tracking
A tracking number and courier link are sent to your registered email and WhatsApp number within 24 hours of dispatch. Tracking usually becomes active 12–24 hours after the courier scans your parcel.
If your tracking hasn’t updated in 48 hours, write to us and we will trace it with the courier.
5. Delivery Address
Please enter a complete address with landmark, correct pincode, and a reachable phone number. We dispatch to the address exactly as entered at checkout.
Address changes are possible only before dispatch. Once the parcel leaves our facility, the address cannot be modified.
6. Failed Delivery Attempts
Our courier partners make three delivery attempts. If all three fail — because nobody is available, the phone is unreachable, or the address is incorrect — the parcel is returned to us.
Reshipping a returned parcel requires the shipping charge to be paid again. For prepaid orders, we can alternatively issue a refund after deducting the original shipping cost.
7. Packaging
Every garment is folded with tissue lining and sealed in tamper-evident packaging. Wedding and heavy-work pieces are additionally protected against creasing.
Please record an unboxing video if you intend to raise a damage or missing-item claim. This is the single most useful piece of evidence for resolving such claims quickly, and we may be unable to process a claim without it.
8. Delays Beyond Our Control
Delivery timelines are estimates provided by our courier partners, not guarantees. Delays may occur due to weather, strikes, regional restrictions, festival-season volume, or courier operational issues.
We will keep you informed, but ElifShop.com is not liable for delays once a parcel is with the courier.
9. International Shipping
We currently ship within India only. For international enquiries, write to eliflabel@gmail.com and we will respond regarding feasibility case by case.
10. Contact Us
📧 Email: eliflabel@gmail.com
📞 Customer Care: +91-7522075983 (Mon–Sat, 10 AM – 7 PM IST)
👤 Contact Person: Meenal Farooqui
📍 Address: A 1014 GTB Nagar, Kareli, Prayagraj 211016, Uttar Pradesh
For the fastest response on a shipping query, include your order number in the first message.