Last Updated: 06-02-2026

INTRODUCTION

At ElifShop.com, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or you may receive an incorrect or damaged item. Our comprehensive Returns, Exchange, and Refund Policy is designed to ensure a hassle-free experience when shopping for ethnic wear, chikankari kurta sets, co-ord sets, anarkali suits, wedding collections, and all our premium fashion products.

This policy outlines the terms and conditions for returns, exchanges, cancellations, and refunds. Please read this policy carefully before making a purchase. By placing an order on ElifShop.com, you agree to the terms stated in this policy.

We are committed to providing you with quality products and exceptional customer service. If you have any questions or concerns about our return policy, please contact our customer support team.

1. RETURNS POLICY

1.1 Return Eligibility Period

Products purchased from ElifShop.com can be returned within 7 days from the date of delivery. This 7-day return window begins from the date the product is delivered to your address as confirmed by our logistics partner.

Important Notes:

  • Return requests must be initiated within 7 days of delivery
  • Products returned after this period will not be accepted
  • The date of delivery is determined by courier tracking information
  • Return eligibility is subject to the conditions outlined in this policy

1.2 Valid Reasons for Returns

We accept returns under the following circumstances:

✅ Damaged or Defective Products:

  • Products with manufacturing defects
  • Items damaged during transit
  • Products with tears, stains, or quality issues
  • Embroidery work that is incomplete or poorly executed

✅ Wrong Size Delivered:

  • Size delivered is different from the size ordered
  • Incorrect size mentioned on product tags

✅ Wrong Product Delivered:

  • Completely different product received
  • Wrong color or design delivered
  • Incomplete sets (missing dupatta, bottom wear, etc.)
  • Incorrect style or variant

✅ Product Not as Described:

  • Significant variation from website images
  • Color appears faded or blurred
  • Quality significantly different from description
  • Missing embellishments or design elements

1.3 Products NOT Eligible for Return

For hygiene, safety, and quality reasons, the following items are NON-RETURNABLE:

❌ Jewelry and Accessories (Earrings, necklaces, bangles, rings)
❌ Inner Wear and Intimate Apparel (Unless defective/damaged)
❌ Face Masks and Personal Care Items
❌ Fragrances and Perfumes
❌ Stationery Products
❌ Customized or Personalized Products
❌ Products marked as “Final Sale” or “Non-Returnable”
❌ Items on Sale or Clearance (Unless defective/damaged)
❌ Products with removed or damaged tags
❌ Worn, washed, or altered products

1.4 Return Conditions and Guidelines

For a return to be accepted, the following conditions MUST be met:

Product Condition:

  • ✓ Products must be unused, unworn, and unwashed
  • ✓ All original tags, labels, and barcodes must be intact and attached
  • ✓ Products must be in original packaging with all accessories
  • ✓ No signs of wear, alteration, or damage caused by customer
  • ✓ Product should retain its original condition as delivered

Accessories and Components:

  • ✓ All accessories included with the product must be returned
  • ✓ For suit sets: Kurta, bottom wear, and dupatta must all be returned
  • ✓ Original packaging, poly bags, and invoice must be included
  • ✓ Hangers, buttons, and extra accessories (if provided) must be returned

Documentation Requirements:

  • ✓ Original invoice or order confirmation
  • ✓ Product images (for damaged/defective/wrong items)
  • ✓ Tag images (for wrong product/size issues)
  • ✓ Courier docket number or AWB tracking number

❗ Important: Returns that do not meet these conditions will be rejected and sent back to the customer at their own shipping cost.

2. EXCHANGE POLICY

2.1 Exchange Eligibility

We offer FREE exchanges for products purchased on ElifShop.com under the following conditions:

Exchange Permitted For:

  • ✓ Size exchange (within available sizes for the same product)
  • ✓ Color exchange (within available colors for the same product)
  • ✓ Product exchange (for items of the same price or value)
  • ✓ Defective or damaged products
  • ✓ Wrong products delivered

2.2 Exchange Limitations

  • Exchanges are permitted only once per order
  • Exchange must be for products of the same price as the original item
  • If exchanging for a higher-priced item, you must pay the difference
  • If the desired size/color is out of stock, we offer store credit or refund
  • Exchange requests must be made within 7 days of delivery
  • Products must meet all return conditions mentioned above

2.3 Exchange Process Timeline

  1. Initiate Exchange Request: Within 7 days of delivery
  2. Product Pickup: 2-4 business days after request approval
  3. Quality Check: 2-3 business days after receiving the product
  4. Exchange Shipment: 3-5 business days after quality check approval
  5. Delivery of Exchanged Item: 5-7 business days (depending on location)

Total estimated time for exchange completion: 12-20 business days

3. REFUND POLICY

3.1 Refund Eligibility

Payment refunds are applicable in the following cases:

✅ Mandatory Refund Scenarios:

  • Damaged or defective products received
  • Wrong size delivered (different from ordered size)
  • Wrong product delivered (incorrect item/color/design)
  • Incomplete sets received (missing components)
  • Order cancelled before shipment
  • Product out of stock after order placement

3.2 Refund Alternatives

In cases OTHER than damaged/wrong products, customers have the following options:

Option 1: Product Exchange

  • Exchange for different size, color, or similar product
  • FREE exchange processing

Option 2: Store Credit / E-Voucher

  • Receive store credit as an e-voucher
  • 1-year validity from date of issuance
  • Can be used for any future purchase on ElifShop.com
  • No minimum purchase requirement
  • Transferable to friends/family

Option 3: Refund to Original Payment Method

  • Available only for damaged/defective/wrong products
  • Refund processed to the original payment source

3.3 Refund Processing Timeline

Step 1: Return Approval

  • Refund request reviewed within 1-2 business days
  • Customer receives return approval notification

Step 2: Product Pickup and Quality Check

  • Product picked up within 2-4 business days of approval
  • Quality check completed within 2-3 business days of receipt
  • Customer notified of refund authorization

Step 3: Refund Initiation

  • Refund initiated within 2 business days of authorization
  • Customer receives refund initiation confirmation

Step 4: Refund Credit

  • Estimated 4-8 business days for amount to reflect in your account
  • Timeline depends on bank/payment gateway processing

Total Estimated Refund Timeline: 10-17 business days from return approval

⚠️ Note: The actual timing of account credit depends on external agencies including banks, payment gateways, and financial institutions, which are beyond our control.

3.4 Mode of Refund

For Online Payment Orders:

  • Refund credited back to the same payment source used for purchase
  • Credit Card: 5-7 business days
  • Debit Card: 5-7 business days
  • Net Banking: 4-6 business days
  • UPI: 4-6 business days
  • Digital Wallets: 3-5 business days

For Cash on Delivery (COD) Orders:

  • Refund processed via NEFT/IMPS bank transfer
  • Customer must provide valid bank account details
  • Processing time: 7-10 business days

For Store Credit / E-Voucher:

  • Issued within 2-3 business days of quality check approval
  • Sent via email to registered email address
  • Applicable on all products across ElifShop.com

3.5 Refund Amount

What’s Included in Refund:

  • Product price paid
  • Taxes and GST charged
  • Prepaid shipping charges (if applicable for damaged/wrong items)

What’s NOT Included in Refund:

  • COD charges (if applicable)
  • Gift wrapping charges
  • Express delivery charges (unless wrong/damaged product)
  • Shipping charges for change of mind returns

4. FREE RETURNS & EXCHANGES

4.1 Zero-Cost Returns

ElifShop.com offers FREE return and exchange services in the following cases:

✅ No Charges Applied For:

  • Wrong products delivered (incomplete sets, incorrect style)
  • Wrong sizes delivered (size different from ordered)
  • Damaged or defective products received
  • Manufacturing defects or quality issues
  • Products significantly different from description

Our logistics partner will arrange FREE pickup from your location at no additional cost.

4.2 Customer-Initiated Returns

For returns due to change of mind, color preference, or other personal reasons:

  • Return pickup charges may apply
  • Shipping cost: ₹[XX] per shipment (to be confirmed)
  • Charges deducted from refund amount or e-voucher value

⚠️ Legal Compliance: The Company reserves the right to levy shipping charges on cases that come under legal scrutiny or suspected misuse of the return policy.

5. CANCELLATION POLICY

5.1 Order Cancellation Before Shipment

We offer an easy cancellation process for orders that have not yet been shipped:

Eligibility:

  • Order can be cancelled before the product is shipped
  • Full refund of order amount (including prepaid shipping charges)
  • No cancellation charges applied

Cancellation Timeline:

  • Orders can typically be cancelled within 2-6 hours of placement
  • Once shipped, cancellation is not possible (return policy applies)

5.2 How to Cancel Your Order

Method 1: Online Cancellation

  1. Log in to your ElifShop.com account
  2. Go to “My Orders” section
  3. Select the order you wish to cancel
  4. Click “Cancel Order” button
  5. Select cancellation reason
  6. Submit cancellation request

Method 2: Customer Support

  • Call: +91-XXXXXXXXXX (Mon-Sat, 10 AM – 7 PM IST)
  • Email: customercare@elifshop.com
  • Live Chat: Available on website during business hours

Method 3: Returns & Cancellation Link

  • Click on the “Returns & Cancellation” link in the website footer
  • Fill out the online cancellation request form
  • Submit your request

5.3 Cancellation Limitations

Important Notes:

  • ❌ Partial order cancellation is NOT accepted
  • The complete order must be cancelled
  • Individual items from multi-product orders cannot be cancelled separately
  • Once shipped, the order cannot be cancelled (use return policy instead)

5.4 Cancellation Refund Process

Timeline for Cancellation Refunds:

  • Cancellation processed within 1-2 business days
  • Refund initiated within 2 business days of cancellation
  • Amount credited to original payment source within 4-8 business days

Refund Method:

  • Prepaid Orders: Refund to original payment source
  • COD Orders: Instant cancellation with no payment due

6. HOW TO INITIATE RETURN, EXCHANGE OR CANCELLATION

6.1 Return/Exchange Intimation

To initiate a return, exchange, or cancellation, follow these steps:

📱 Method 1: Online Request (Recommended)

  1. Visit www.elifshop.com
  2. Click on “Returns & Cancellation” link in the footer
  3. Log in with your order details
  4. Select the product(s) to return/exchange
  5. Choose reason from dropdown menu
  6. Upload required images (if applicable)
  7. Submit request
  8. Receive confirmation email with return ID

📞 Method 2: Customer Support Call

  • Phone: +91-7522075983
  • Timings: Monday to Saturday, 10:00 AM – 7:00 PM IST
  • Provide: Order number, product details, reason for return

✉️ Method 3: Email Request

  • Email: customercare@elifshop.com / returns@elifshop.com
  • Response Time: Within 24-48 hours

When sending an email, please include the following mandatory details:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
- Order Number: [Your order number]
- Product Name: [Name of the product]
- Size/Color Ordered: [Specifications]
- Courier Docket Number / AWB Number: [Tracking number]
- Reason for Return: [Detailed reason]
- Preferred Resolution: [Refund/Exchange/Store Credit]
- Contact Number: [Your phone number]
- Email Address: [Your email]

💬 Method 4: Live Chat

  • Available on ElifShop.com homepage
  • Instant assistance during business hours
  • Chat agent will guide you through the process

⚠️ Important Timeline: Contact us within 7 days from the date of delivery. Requests made after this period will not be entertained.

6.2 Required Documentation

For ALL Returns/Exchanges:

  • ✓ Original invoice or order confirmation email
  • ✓ Courier docket number or AWB tracking number
  • ✓ Clear description of the issue

Additional Requirements Based on Issue:

Issue TypeProduct ImageTag Image
Defective/Damaged Product✅ Required❌ Not Required
Wrong Product Delivered✅ Required✅ Required
Wrong Size Delivered✅ Required✅ Required
Color Issue (Faded/Blurred)✅ Required❌ Not Required
Product Different from Website✅ Required❌ Not Required
Incomplete Order❌ Not Required✅ Required
Change of Mind✅ Required✅ Required

Image Guidelines:

  • Clear, well-lit photographs
  • Show the entire product and defect/issue
  • Tag images should be clear and readable
  • Multiple angles for damaged products
  • Maximum file size: 5MB per image
  • Accepted formats: JPG, PNG, PDF

7. RETURN & EXCHANGE PROCESS

7.1 Step-by-Step Return Process

Step 1: Initiate Return Request

  • Submit request via online form, email, or phone within 7 days
  • Provide all required information and images

Step 2: Request Review

  • Our team reviews your request within 1-2 business days
  • You receive email/SMS confirmation of approval or additional requirements

Step 3: Product Pickup

  • Upon approval, our logistics partner schedules pickup
  • Pickup arranged within 2-4 business days
  • No need to arrange courier yourself
  • Pack the product securely with all tags and accessories

Step 4: Quality Check

  • Product received at our warehouse
  • Quality check conducted within 2-3 business days
  • Verification of product condition against return guidelines

Step 5: Resolution

  • If Approved: Refund initiated or exchange product shipped
  • If Rejected: Product returned to you with reason for rejection
  • You receive email/SMS notification of outcome

Step 6: Refund Credit / Exchange Delivery

  • Refund credited to account within 4-8 business days
  • Exchange product delivered within 5-7 business days

7.2 Exchange Process

Step 1-4: Same as return process above

Step 5: Exchange Confirmation

  • Select desired size/color/product for exchange
  • Confirm exchange details with customer support

Step 6: Exchange Shipment

  • Exchange product shipped within 3-5 business days of approval
  • Tracking details shared via email/SMS

Step 7: Delivery

  • Exchange product delivered to your address
  • Delivery within 5-7 business days (location-dependent)

8. PICKUP AND PACKAGING INSTRUCTIONS

8.1 How to Pack Your Return

Packaging Guidelines:

  1. Use Original Packaging: Return product in the original box/bag if available
  2. Secure Packing: Use bubble wrap or newspaper to prevent damage during transit
  3. Include All Items:
    • Main product (kurta/top)
    • Bottom wear (salwar/palazzo/pants)
    • Dupatta/scarf (if applicable)
    • All accessories and embellishments
    • Original tags and labels
    • Invoice/order confirmation
  4. Seal Properly: Secure the package with tape
  5. Affix Return Label: Our courier partner will provide a return label

⚠️ Important: Do not write or mark on the original product packaging. Use an outer carton if needed.

8.2 Pickup Scheduling

  • Our logistics partner will contact you to schedule pickup
  • Pickup window: 10:00 AM – 6:00 PM (Monday-Saturday)
  • Ensure someone is available at the registered address
  • Pickup attempts: Up to 2 attempts
  • If pickup fails, customer may need to self-ship (charges apply)

8.3 Self-Shipping (If Necessary)

If our logistics partner cannot arrange pickup:

  • Contact customer support for return address
  • Use reliable courier service with tracking
  • Keep tracking number for reference
  • Shipping cost may be reimbursed for eligible returns (damaged/wrong items)

9. REFUSAL OF RETURNS

9.1 When Returns Are Rejected

Returns may be rejected in the following cases:

❌ Return request made after 7-day window
❌ Product tags removed or damaged
❌ Product worn, washed, altered, or damaged by customer
❌ Incomplete return (missing dupatta, tags, accessories)
❌ Product not in original condition
❌ Wrong product returned (different from ordered item)
❌ Non-returnable items sent back
❌ Insufficient or missing documentation
❌ Suspected fraudulent return attempts

9.2 What Happens to Rejected Returns

  • Product will be sent back to the customer
  • Return shipping charges may be applicable
  • Customer notified via email/SMS with rejection reason
  • No refund or exchange processed

10. SPECIAL CIRCUMSTANCES

10.1 Festive and Sale Period Returns

During festive seasons (Eid, Diwali, etc.) and sale periods:

  • Return policy remains the same (7-day window)
  • Processing times may be slightly extended due to high volume
  • Estimated delays: 2-3 additional business days
  • Customers will be notified of any delays

10.2 Bulk or Corporate Orders

For bulk orders or corporate purchases:

  • Custom return policy may apply
  • Contact our B2B team: corporate@elifshop.com
  • Separate terms and conditions provided

10.3 International Orders

For orders shipped internationally:

  • Return shipping must be arranged by customer
  • Return shipping costs borne by customer
  • Customs duties and taxes non-refundable
  • Contact international@elifshop.com for assistance

10.4 Gift Returns

If you received a product as a gift:

  • Return/exchange possible with original order details
  • Recipient can initiate return with gift receipt
  • Refund issued as store credit/e-voucher
  • Original purchaser can authorize return on recipient’s behalf

11. CUSTOMER RESPONSIBILITIES

As a customer, you are responsible for:

✓ Initiating return within 7-day window
✓ Providing accurate and complete information
✓ Maintaining product condition until pickup
✓ Being available for pickup at scheduled time
✓ Submitting required images and documentation
✓ Tracking your return status through provided return ID
✓ Checking product upon delivery and reporting issues immediately
✓ Reading and understanding the return policy before purchase

12. ELIFSHOP’S COMMITMENTS

We commit to:

✓ Process return requests within 1-2 business days
✓ Arrange free pickup for eligible returns
✓ Conduct fair quality checks transparently
✓ Initiate refunds within 2 business days of approval
✓ Keep you informed at every step via email/SMS
✓ Provide responsive customer support
✓ Handle your products with care
✓ Protect your privacy and data
✓ Resolve disputes fairly and promptly

13. FREQUENTLY ASKED QUESTIONS (FAQs)

Can I return ethnic wear if I don’t like the color?

Yes, but instead of a refund, you can opt for an exchange or store credit (1-year validity e-voucher). Direct refunds are only for damaged or wrong products.

What if the size doesn’t fit me?

If the wrong size was delivered (different from your order), you’re eligible for a free return/exchange or refund. If you ordered the wrong size, you can exchange for a different size or get store credit.

How long does the refund take?

Refunds are initiated within 2 business days of approval. The amount reflects in your account within 4-8 business days, depending on your bank/payment gateway.

Do I need to pay for return shipping?

No, returns and exchanges are FREE for damaged, defective, or wrong products. For other reasons, minimal shipping charges may apply.

Can I return jewelry or masks?

No, jewelry, masks, fragrances, and stationery are non-returnable for hygiene and safety reasons (unless defective/damaged).

What is the validity of the e-voucher?

Store credit e-vouchers are valid for 1 year from the date of issuance and can be used for any purchase on ElifShop.com.

Can I cancel my order after it’s shipped?

No, once the order is shipped, cancellation is not possible. However, you can return it after delivery using our returns policy.

How do I track my return status?

You’ll receive a return ID upon request submission. Use this to track your return status via email updates or by contacting customer support.

What if my return is rejected?

The product will be sent back to you, and we’ll explain the reason for rejection. No refund or exchange will be processed in such cases.

14. CONTACT CUSTOMER SUPPORT

For any questions, assistance, or concerns regarding returns, exchanges, or refunds:

📧 Email Support:

  • General Inquiries: customercare@elifshop.com
  • Returns & Exchanges: returns@elifshop.com
  • Refund Status: refunds@elifshop.com

💬 Live Chat:

  • Available on www.elifshop.com
  • Instant assistance during business hours

📱 WhatsApp Support:

  • +91-7522075983
  • Quick responses for urgent queries

📍 Mailing Address: ElifShop.com – Returns Department
[Your Complete Business Address]
[City, State, PIN Code], India

🔗 Online Form: Visit the “Returns & Cancellation” page on our website

Response Time: We aim to respond to all queries within 24-48 hours (business days).

15. POLICY UPDATES

ElifShop.com reserves the right to modify, update, or change this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Last Updated: 06-02-2026

16. LEGAL DISCLAIMER

This Returns and Refund Policy is governed by the laws of India. Any disputes arising from returns, exchanges, or refunds shall be subject to the exclusive jurisdiction of courts in [Your City], India.

The Company reserves the right to:

  • Refuse returns that do not meet policy guidelines
  • Levy shipping charges in cases of suspected policy misuse
  • Request additional documentation for verification
  • Modify policy terms with reasonable notice

Thank you for shopping at ElifShop.com. We appreciate your trust and are committed to ensuring your complete satisfaction with our ethnic wear collection, including chikankari kurta sets, co-ord sets, anarkali suits, wedding collections, and more.

Your happiness is our success. Shop with confidence!