We accept multiple payment options:
1. Credit Cards: Visa, MasterCard, American Express, RuPay
2. Debit Cards: All major bank debit cards
3. Net Banking: All major Indian banks
4. UPI: Google Pay, PhonePe, Paytm, BHIM
5. Digital Wallets: Paytm, Mobikwik, Freecharge
6. Cash on Delivery (COD): Available with ₹50 additional charge
7. EMI Options: Available on select cards and orders above ₹3,000

Yes, COD is available across India.
a) COD Charge: ₹50 per order
b) Plus applicable shipping charges if order is below ₹999
c) Maximum COD order value: ₹50,000
d) Payment accepted in cash only (card payment not available at doorstep)

No hidden charges! The price you see is the final price you pay, including:
1. Product price
2. GST (Goods and Services Tax)
3. Shipping charges (if applicable)
4. COD charges (if applicable)
5. All taxes are included in the displayed product price. No additional octroi or service charges.

As per Indian government regulations, GST (Goods and Services Tax) is applicable on all textile and fashion products. The GST rate varies:
Readymade Garments: 5% to 12% GST
Accessories: 18% GST
GST is already included in the product price displayed on our website. Your invoice will show the GST breakup separately for transparency.

Don’t worry! If your payment failed but amount was deducted:
1. Amount will be auto-refunded within 5-7 business days by your bank
2. Check your order status in “My Orders” section
3. If order shows as “Failed” or not created, refund is being processed
4. For immediate assistance, contact us at eliflabel@gmail.com with:
a) Order/Transaction ID
b) Payment screenshot
c) Bank statement showing deduction
We’ll coordinate with the payment gateway to expedite your refund.

Absolutely! Your payment security is our priority:
A] SSL encrypted transactions
B] PCI DSS compliant payment gateway
C] We never store your complete card details
D] 2-Factor authentication for all transactions
Partnered with trusted payment gateways like Razorpay/CCAvenue

You can cancel your order before it’s shipped:
Method 1 – Online:
a) Log in to your ElifShop account
b) Go to “My Orders”
c) Select the order to cancel
d) Click “Cancel Order”
e) Choose cancellation reason
f) Submit request
Method 2 – Contact Us:
a) Call: +91-7522075983
b) Email: eliflabel@gmail.com
c) What’sapp Chat: Available on website
Important: Once shipped, orders cannot be cancelled. You’ll need to use our return policy after delivery.

Address modification is possible only before shipment:
1. Contact customer care immediately: +91-7522075983
2. Provide order number and new address
3. We’ll update if the order hasn’t been dispatched
4. Once shipped, address cannot be changed
Tip: Double-check your address before placing orders to avoid issues.

Direct modifications are not available. To change size/color:
a) Cancel the existing order (if not shipped)
b) Place a new order with correct specifications
OR receive the order and use our exchange policy to swap for the right size/color.

We offer a 7-day return policy from the date of delivery.
Returns accepted for:
✅ Damaged or defective products
✅ Wrong size delivered (different from ordered)
✅ Wrong product delivered
✅ Product significantly different from description
✅ Incomplete sets (missing dupatta/bottom wear)
Returns NOT accepted for:
❌ Jewelry and accessories
❌ Products with removed tags
❌ Worn, washed, or altered items
❌ Change of mind (exchange or store credit available instead)

A} Step 1 – Initiate Return Request:
Online: Click “Returns & Cancellation” link in website footer
Call: +91-7522075983 (Mon-Sat, 10 AM-7 PM)
Email: eliflabel@gmail.com
B} Step 2 – Provide Details:
Order number
Product name and issue
Photos of product and tags (if required)
Preferred resolution: Refund/Exchange/Store Credit
C} Step 3 – Free Pickup:
Our courier picks up the product (FREE for damaged/wrong items)
Pack securely with all tags and accessories
D} Step 4 – Quality Check:
We verify product condition (2-3 business days)
F} Step 5 – Resolution:
Refund initiated or exchange product shipped

For fitting issues:
If wrong size was delivered: Free return/exchange
If correct size was delivered but doesn’t fit: You can exchange for a different size (subject to availability)
Size exchanges are FREE if it’s our error
Refer to our size chart before ordering to ensure proper fit
We recommend checking our detailed size guide on each product page. If unsure, contact customer care for personalized sizing assistance.

Timeline:
1. Return approved: 2-3 business days after quality check
2. Refund initiated: Within 2 business days of approval
3. Refund credited: 4-8 business days from initiation
4. Total estimated time: 10-17 business days from return pickup
5. Mode of refund:
Same source as original payment (card/UPI/net banking)
COD orders: NEFT to your bank account

For returns to be accepted:
✅ Product must be unused, unworn, unwashed
✅ All original tags intact
✅ Original packaging included
✅ All accessories (dupatta, bottom wear) returned
✅ No damage caused by customer
✅ Invoice/bill included
Returns not meeting these conditions will be rejected and sent back to you.

1. FREE returns for: Damaged, defective, wrong products
2. Shipping charges may apply for: Change of mind, color preference, general returns
3. Check with customer care when initiating return for exact charges

Guest Checkout: You can shop without registration
Creating Account: Highly recommended for better experience
Benefits of creating account:
✅ Faster checkout (saved addresses & payment info)
✅ Order tracking and history
✅ Easy returns and exchanges
✅ Wishlist to save favorite products
✅ Exclusive member offers and early sale access
✅ Personalized recommendations
✅ Earn and redeem loyalty points

Click “Sign Up” in the top right corner
Enter email address and create password
Or sign up using Google/Facebook
Verify your email
Complete your profile
It takes less than 2 minutes! Registration is completely FREE.

1. If you forgot your password:
a) Click “Forgot Password” on login page
b) Enter registered email address
c) Check email for reset link
d) Create new password
2. If you’re not receiving the reset email:
a) Check spam/junk folder
b) Ensure you’re using the correct registered email
c) Wait 5-10 minutes (sometimes delayed)
d) Contact us: eliflabel@gmail.com
3. Other login issues:
a) Clear browser cookies and cache
b) Try a different browser
c) Disable VPN if using
d) Check if Caps Lock is on

Yes! To change your email:
A] Log in to your account
B] Go to “Profile Settings”
C] Update email address
D] Verify new email through confirmation link
Or contact customer care for assistance.

Before Order: Add/edit addresses in “My Account” → “Manage Addresses”
During Checkout: You can add new addresses or select from saved ones
After Order: Contact customer care immediately if order hasn’t shipped
You can save multiple addresses for home, office, etc.